Philippine Airlines (PAL) has selected IBS Software's cloud-based iCargo platform to replace its current cargo system, with the implementation intended to extend the platform's capabilities across the carrier's domestic and international cargo operations.
The implementation will support PAL's modernisation programme and cover the airline's full range of business functions. For international operations, iCargo will support requirements such as customs reporting, duties and taxes settlement, and regulatory compliance. IBS Software said the platform already supports carriers with the same combination of domestic and international demands, providing flexibility, scale and capabilities to manage both.
According to IBS Software, the transition will enable PAL to address key operational requirements including system performance and data analytics. iCargo will provide capabilities intended to support faster shipment processing, greater reliability and end-to-end shipment visibility, while reducing manual intervention and enabling more efficient processes.
Jason Siy, vice president for cargo business at Philippine Airlines, described the initiative as an important step in modernising the airline's cargo business. He said PAL needs a system that increases visibility, improves operational efficiency and helps deliver a better customer experience as it grows across its domestic and international network. Siy added that PAL sees iCargo as a key enabler of its long-term cargo transformation strategy and its ambition to build a stronger cargo business.